Dubai Stopover Packages – General Booking Terms and Conditions

1. Valid from 1st November 2011 to 31st October 2012 unless otherwise specified. 
2. Based on tariffs submitted by hotels and other third party suppliers and on exchange rates current at time of publishing. Confirmed price may differ than the proposed price. The confirmed price of a booking will be honored by the tour operator. 
3. All prices are per room in US dollars and indicative only. Payment must be made in the local currency at the place of booking. 

Infants and Children 

Dubai Stopovers guarantee 

Bookings 

• Full name of passenger(s) 
• Flight number and arrival date in Dubai 
• Flight number and departure date from Dubai 
• Length of stay 
• Hotel required (with alternative choice) 
• Single, twin, triple or quadruple occupancy. 

• Accommodation in selected hotel/room type 
• American or continental buffet-style breakfast 
• Meet and greet service upon arrival at Dubai International Airport (Passengers will be paged upon arrival before Immigration by an Arabian Adventures Representative wearing a red uniform. The Representative will also be holding the visa copy and Welcome Pack; passengers who proceed to Immigration without their visa will be charged to have another copy printed, therefore it is important that they respond to paging. Passengers can contact the Arabian Adventures counter situated before Immigration for any other requirements.)-. 
• Welcome Pack, which includes a useful information leaflet on Dubai, two postcards, a tours and safaris brochure, the office number of our supervisor, the name and contact number of the pre-assigned representative and a 24-hour emergency number. 
• Return transfers between Dubai International Airport and the hotel. 
• All local taxes and service charges. 
• Any change in such fees and charges and/or additional fees or taxes introduced by local authorities will be added as and when implemented. 

Hotel accommodation 

Private Car Transfers 

• Passengers in wheel chairs 
• Passengers arriving at Terminal 2, Dubai International Airport 
• Passengers embarking or disembarking from cruise ships docking in Dubai, therefore a private car transfer must be booked. 

Child/Infant seats in Private car transfers 

• Baggage allowance per person is 2 pieces (01 suitcase & 01 hand trolley bag or equivalent). For passengers ex North America the baggage allowance is 2 suitcases and 1 hand baggage. 
   

Restrictions 

• Dubai Stopovers are offered to individual passengers travelling with Emirates to, from or via Dubai. To qualify for the benefits of a Dubai Stopovers package, travel on at least one sector (either into or out of Dubai) must be on Emirates. 
• A Dubai Stopovers booking must be made at least 48 hours prior to your departure for Dubai and full payment must be made at the time of booking. 
• Dubai Stopovers cannot be utilised by groups of more than 10 persons travelling together. 
• A Dubai Stopovers package has to be utilised immediately upon arrival and the stay must be continuous. Please check with your local Dubai Stop Over representative regarding eligibility criteria. 
• A maximum of seven nights can be booked with the Dubai Stopovers Programme. 

Visas 

• For all visas, documents to be received at least 5 working days prior to arrival. Point of entry and exit must be Dubai International Airport. 
• Visa requirements can change, and it is the responsibility of passengers to ensure that, prior to departure, they hold valid passports and visas both for the UAE and for their final destination. 
• Passport validity at time of visa application must be 6 months or more. 
• Tourist visas to be requested for the following categories of passengers:
  - Passengers holding discounted airline tickets.
  - Cruise ship passengers.
• Approved visas will be cancelled within 48 hours of cancelling a Dubai Stopover Package or in case of a no-show. 
• Visa copies can be obtained free of charge from the Arabian Adventures desk at Terminal 3 only. Passengers arriving at Terminal 2 or Dubai Port, should ensure they have a visa copy prior to departing as Arabian Adventures cannot provide copies in those locations. 

Condition of stay for visas 

Conditions of Sale 

Amendments to Flights 

• Passengers that have availed of a free visa must contact their local Emirates office for any change to flights that would make their transit in Dubai greater than 36 hours. In such a case the complimentary visa would be cancelled and a normal visa will be processed and Visa Charges as appropriate will apply. 
• Failing to inform Emirates about such a change prior to departure would result in a charge of USD 300 per person levied in addition to the applicable ticket rebooking fee as per airline policy. 

On arrival in Dubai 

• Passengers that have availed of a complimentary visa must contact the Emirates Office in Dubai for any change to flights that would make their transit in Dubai greater than 36 hours. 
• A charge of USD 300 per person will be levied in addition to the applicable ticket rebooking fee as per airline policy. 

Important: 

• Issuance of visas is purely at the discretion of the Immigration authorities and Emirates takes no responsibility should the visa be rejected. 
• All flights into and out of Dubai must be on Emirates. 
• The visa is valid for stays up to a maximum of 36 hours. 
• All information is correct at the time of printing and is subject to change without notice. 
• In the event of cancelling a booking which includes the approved complimentary one night visa, the visa will be cancelled by Immigration and no longer valid. A refund of the package will not be applicable should the visa be used in the interim time period 

Condition of stay for visas 

Conditions of Contract 

• Arabian Adventures, P.O. Box 7631, Dubai, United Arab Emirates (“we”, “us” or “our”) provides tours, safaris, transportation and other activities (“Activities”) to participants (“you” or “your”) either itself or through its suppliers.  
• Any tour sales voucher and all other tickets and coupons issued in respect of the Activities are furnished and issued subject in all respects to these Conditions of Contract and to any and all terms and conditions of the owners, operators, public carriers and such other persons who provide Activities to you. Copies of such terms and conditions are available on request. The purchase of a voucher or the making of a booking entitling you to participate in an Activity shall be deemed to constitute your consent and acceptance of these Conditions of Contract. 
• The full price of any Activity shall be due and payable when a booking is made and Arabian Adventures may cancel any booking if the full price of the Activity is not paid to Arabian Adventures at least two (2) days prior to commencement of the said Activity. No refund will be payable to you in respect of a booking cancelled less than twenty-four (24) hours prior to commencement of an Activity. Failure to turn up in the designated location for an Activity by the specified departure time shall be considered to be cancellation. 
• Arabian Adventures reserves the right to cancel any Activity or alter or omit any part of any Activity for which a booking has been made with or without notice to you and at their sole discretion. In particular, due to the nature of many of the Activities, delays and cancellations may result due to factors beyond Arabian Adventures or their suppliers’ control, such as the weather, accidents, sickness, governmental restrictions and other events of force majeure. In such cases, a refund or partial refund may be given at the discretion of Arabian Adventures and/or the discretion of the supplier of the Activity concerned, but not guaranteed. 
• You understand and accept the potential risks and hazards that can be involved in certain of the Activities, and take responsibility for ensuring that you are mentally and physically capable of participating in the particular Activity. You must comply with the instructions of any personnel providing the Activity (“Leader”). If in the opinion of that Leader, your behaviour or physical condition is detrimental to the safety, welfare and well-being of the group as a whole, or if the Leader considers that your general well-being will be put at risk by continuing with the Activity, you may be asked not to participate in the Activity without the right to any refund. 
• In particular, some of the Activities are potentially hazardous. Arabian Adventures and its suppliers will use all their experience and, where necessary, the experience and assistance of local guides and other experts, in order to minimise the risk to you. Nevertheless, if you are participating in Activities that are potentially hazardous or against the Leader’s recommendation you may be required to read, understand and sign an indemnity and waiver form in English before participating in those Activities. 
• To the maximum extent permitted by law, Arabian Adventures accepts no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of the Activities and/or in connection with your contract with us and/or the operator of any Activities. You are advised to have comprehensive travel and health insurance. All personal effects are at your sole risk at all times during the Activity. 
• Please note that an indemnity form needs to be signed by the client on designated activities and this needs to be completed prior to taking part in the activity. The following current products require AA CUSTOMER ACKNOWLEDGEMENT AND INDEMNITY Form to be signed off. a) Camel riding in any safari (except the Sundowner) and sand skiing. b) Guests if above 65 years of age, or if their children/wards are 6years and below and are taking part in ANY safari excursion featured in the AA tours and safari brochure c) The nature of adventurous activities offered on the safari, expose clients to above average risks and clients having any other Physical/medical preconditions need to be advised of it. They will be participating in these activities without our recommendation and are therefore to be asked to complete the AA CUSTOMER ACKNOWLEDGEMENT AND INDEMNITY Form.  

Amendments, cancellations, no-shows and refunds 

• All notices of cancellation and amendments must be made in writing. Bookings cancelled after payment has been made and documents issued will be subject to a cancellation fee according to the following scale: 
• For cancellations and amendments received outside of 72 hours prior to scheduled date of arrival in Dubai, no charges will apply. Visa charges are non-refundable once the visa is arranged -regardless of the time frame. 
• No refund will be made for any part of the booking that has not been utilised (e.g. breakfast or other services). 
• For cancellation notices relating to all hotels received 72 hours or less prior to scheduled date of arrival in Dubai, including the day of arrival into Dubai or for 'no-shows', the total cost of the booking will be charged. Visa charges are non­refundable once the visa is arranged -regardless of the time frame. 
• For amendment notices within 72 hours or less prior to scheduled date of arrival in Dubai relating to the same hotel as previously booked, a one night package charge applies. If the amendment is for a new hotel altogether, then the total cost of the booking will be charged. 
• Refunds need to be requested within 30 days of cancellation in order to be processed. 
• Non-adherence to the above time frame will lead to forfeit of the refund amount and no future requests will be entertained. 
• Visa charges are non-refundable once the visa is arranged. 

Atlantis liability to you 

• Where Atlantis sells you a Dubai Stopovers service provided by a third party in its capacity as an authorised agent of such third party, it is not responsible for acts or omissions of these suppliers, their employees, agents or representatives, nor for any deficiency in the service provided and, in particular, Atlantis has no liability for loss, personal injury or death or other damage of whatever nature however incurred unless such loss is caused by Emirates’ negligence. 
• As an international carrier, Atlantis is subject to international conventions which govern and may limit Atlantis' liability to you in respect of compensation for death or personal injury, loss of, or damage to, your baggage and for delay. The limitations of liability are contained in your ticket and form part of the terms and conditions which govern your carriage by air with Atlantis. You acknowledge that the terms which govern your transportation by air, including limits on liability imposed by applicable international conventions, shall be deemed to be included by reference into this contract. 
• Atlantis reserves the right to cancel or change any Dubai Stopovers service and is unable to accept any responsibility for loss, damage or expense due to unusual, unforeseeable events beyond Atlantis’ reasonable control, the consequences of which could not be avoided even if all due care had been exercised, including but not limited to delays or changes in schedules, technical or maintenance problems, hotels overbooking or defaults, sickness, adverse weather conditions, natural or industrial disaster, industrial action involving third party suppliers, war, terrorist activity, quarantine or other causes. The traveler accepts full responsibility for such loss, damage or expense. 
• All information on this website is correct at the time of publishing. Details and regulations are subject to change. Please note that this programme may not be available for sale in some countries as restrictions may apply.